Política de reembolso

Refund Policy

At Westlyn Health & Wellness, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process.

Return Window

You have 30 days from the date of delivery to initiate a return. Items must be in their original condition, unused, and in the original packaging.

How to Request a Return

1. Contact our support team at contact@westlynhealthwellness.com with your order number and reason for return.
2. We will provide you with return instructions within 24–48 hours.
3. Ship the item back using the provided instructions.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–10 business days. The refund will be issued to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

If you would like to exchange an item, please initiate a return and place a new order for the desired item.

Exceptions

• Items that have been used, damaged by the customer, or are missing original packaging may not be eligible for a full refund.
• Sale or clearance items are final sale and cannot be returned unless defective.
• Gift cards are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@westlynhealthwellness.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

For any questions about our refund policy, please reach out to us at contact@westlynhealthwellness.com.